10 years of foreign trade experience sharing – DMK Biotechnology Co., Ltd

We have been engaged in the import and export trade of chemical raw materials for 10 years. For new foreign trade talents, we are also forerunners of foreign trade. Today, we will share our experience as forerunners of foreign trade.

If you are a green hand in foreign trade, what do you need to do most?

First of all, let you comsters find you,you need to find a good platform. A good platform，it will not only bring you customers, but also bring you customers trust
Good customer service is the top priority!Service the customers as “God”,think for customer and do for customers.Let customer feel your sincerity from your word and action.All customers want to experience good service during shopping, so do we.

Secondly, reply to the e-mail to find the key issues that customers care about

Green hand do foreign trade, in order to be able to the fastest response to customers, early and late. It seems very hard, but it’s not that if you reply quickly, the customer will be willing to communicate with you, but to reply effectively, understand what the customer cares about, and solve the problems that the customer cares about.

Secondly, reply to the e-mail to find the key issues that customers care about

Green hand often care more about the time of reply than the quality of reply, and always hope that they are the first to reply to customers. But remember, fast is not always good. Because to meet the needs of customers is the key to win customer response

Third, learn to analyze customers from the process of customer communication

Where is the customer’s country, the customer’s purpose, such as research, trading, or self use, etc. After analysis, we can solve the problems of customers.
For example, through the customer’s country, we can know the customs clearance situation, delivery time and shipping cost, help solve the customer’s questions.
Analyzing the uses of customers can help to suggest the best order quantity and quality requirements, and help customers better fulfill their purpose.
We can share customer research and research considerations with customers to help them achieve their goals.

Fourthly, we must be careful to customers:

A series of situations such as package, product validity, signing time, delivery time, customs precautions, etc. should be considered well for customers in advance, and problems may also be informed to customers by email so that customers can know well. Don’t miss something, don’t be afraid to communicate with customers, and you can have a good cooperation after communication.

Finally, I wish you a prosperous business. If there is more to share in the future, we will share it to you without reservation.