Why are customers willing to trust us?

When talking about this topic, many new customers may think, I have never coperate with you, How can I trust you?

Yes, we are talking about customers after cooperation, also known as regular customer.

The longest customer I serve has been nearly 10 years. We still maintain good and regular cooperation. Basically, we will order twice in three months.In fact, there are quite a number of customers who have not met in our international trade, but they are still willing to trust me and form long-term good cooperation with me. Of course, there is a reason.

I summed up a few good things to do, hoping to help people who want to do sales.

1. Sincerity is my biggest experience in sales.

What we say is the most true. We never cheat or exaggerate the facts. Of course, when I was just doing sales, my sincerity also brought me a lot of trouble.

I remember when I first received an email from a customer, I was very happy. The customer asked several questions about the delivery time, delivery time and product quality. I have responded seriously one by one. The customer is very satisfied with the others. The only thing is the requirement of the arrival time. Can it be faster? In order to meet the customer’s needs, I once again confirmed the flight information, the customs clearance time, and the goods were sent out on the same day. After a series of time, it took at least 12 days to get to the customer’s country. I told the customer truthfully that there was really no way to be faster, The shortest time is 12 days.

Of course, this customer didn’t cooperate with me for the first time, because another company promised that it would only take seven days to deliver the goods, and the customer sent the order to another company, but the fact is, which company finally delivered the goods 20 days later. The customer is very angry, because the customer is a middleman, the customer told his customer according to the arrival time given by that company. Because he didn’t arrive on time, the customer lost his reputation with his customer. In the future, the purchase will come to me, because I tell the customer truthfully, the customer has time to prepare, and the cooperation is very happy.

Later, I have been adhering to this concept, treat customers sincerely, do not cheat customers!

2. Protect the interests of customers, even if it is unreasonable

In ’17, a customer in Sweden placed an order with me, and the goods arrived in Sweden on time. The customer’s address was in a small town in Sweden, where there was only one logistics point. All the goods would arrive there. The logistics point there was only responsible for receiving the goods, and then waiting for the customers to pick them up by themselves without door-to-door delivery. Through the query, the logistics point is very close to the customer’s address, because the whole town is very small. I don’t know what the reason is. The customer is always unwilling to take it. We have contacted the logistics point for many times, and the logistics point confirmed that there was no hand to deliver it, so the deadlock happened.

If it is another company, it may not pay attention to this customer, because the goods are very light, that is, the samples, and they have been delivered near the address, so it is very convenient to pick them up by yourself, which is less than one kilometer away. But the customer asked to resend a package to another city’s address, we agreed and resend it.

A lot of people will say that this customer is obviously unreasonable. Why should we send it again? But in our opinion, unreasonable demands for customers and safeguarding the interests of customers have been rooted in our habits. After all, unreasonable customers are few, and more customers are rational customers. I can maintain unreasonable customers well, Rational customer service will be more in place.

3.Learn to say no

Some people will say, is it not to safeguard the interests of customers? How can you say no to the customer? This situation is different. It is within our power to reissue goods to customers. We are willing to protect customers, even if we lose some money. Some problems in principle must be rejected. For example, some customers want us to receive the goods first and pay for them. This is not in line with the company’s process and will definitely be rejected. Rejecting customers does not mean that we will not cherish customers, but we must not compromise on the principle.