customer service

2023 is a good start and a big challenge. Since the second half of last year, we have received feedback from our clients that the global economy is currently sluggish and they do not have enough funds, requiring us to provide greater sales support. We have always attached great importance to customer feedback, but as producers, reducing sales costs while …

On September 23, 2022, the German customer who has been cooperating with us contacted us again. This time he needed 500kg of lidocaine hydrochloride. Since the customer has been cooperating with us, we will soon reach an agreement on product price, product details and transportation details. On September 26, 2022, we received the payment from the customer. The goods have …

The Dutch customer who has been working with us contacted us again. This time he needs to order 125kg of benzocaine. After the customer paid, we immediately arranged for the warehouse to pack the goods. The goods have been packed. The picture below is the delivery picture. Why do customers trust us so much? 1. Product quality is always guaranteed …

The American customer who has been cooperating with us contacted us again. This time he needs to order 1000kg Lidocaine. After the customer pays, we immediately arrange the warehouse to pack the goods. The goods have been packed. The picture below is the delivery picture. Why do customers trust us so much? 1. Product quality is always guaranteed Each batch …

Last week a Italy customer want to buy 100kg phenacetin as the first sample order.Consider the EU warehouse is out of stock now,cusotmer agree with shipping from China. In this process, customers are most worried about whether 100kg powder can be delivered safely. Today, I will briefly introduce our shipping method to you First of all, we will change the …

Last Friday a UK customer paid for 25kg benzocaine powder with 200mesh.There are two kind of mesh of benzocaine powder,40mesh and 200mesh.Mesh only show the powder particle size,quality is same. Now the package is on the way to UK,next week this customer will receive his package.  

On April 8,Italy customer considering the reasons for the weight limit of small packages, we decided to buy 3.5kg Tetramisole hydrochloride for a sample order. Now the package was arriveed at shipping agent warehouse yesterday,tracking no. had sent to customer today.   Why there will be a weight limited for package? That’s for different shipping method to protect safe shipping …

On April 13.2022,1.5kg Dimethocain was sent out for Poland customer.Many customer will confused with the price of Dimethocain powder,as this product price is much more higher than tetracaine.So in the market,many suppliers in order to attract customers, offer a very low price. If you want to buy dimethocain with good quality, don’t blindly pursue low price.  

Yesterday I received the payment from UK customer for 100kg benzocaine powder.Above USD6000,customer choose pay through bank account as usual.Shipping to UK is fast then EU,usually 7-15days is enough.So customer will receive the pacakge on next week.

60kg Procaine hcl was sent out yesterday.As the EU flights is reduce so the delivery time is more than 15days. But for package above 21kg,shipping cost will be more cost effective. So Mr Harvey often choose 50-100kg to buy. If you also need so many quantity,buy above 21kg a time is a good choice.

Last week,Mr. Sam order 15kg phenacetin and 3kg Tetracaine from US.Pay through USDT,fast and safe for both of us. The pacakge is on the way to US,He will receive the package in this month. May be you want to know why customer will belive us and pay to us before they receive the package. I think just as we sincerely …

Last Friday,Ray live in UK pay for 2kg benzocaine powder through Bank account. Usually it will need 1-3 working days to receive the payment for me.April 13,payment received,so I arrange the package to shipping agent.